There is indeed a first time for everything.
Like most of you, I’ve been shopping with Amazon for the longest time. I’m old enough to remember when Amazon did not charge sales tax in California. Anyways, throughout this long relationship, the couriers contracted by Amazon have not once lost a package of mine. (Or stolen before I got to it, I guess.) Sadly, that streak ended this past Monday.
I got the standard notification email saying the package was delivered. However, it was nowhere to be found - and I was out the front door almost immediately. I live in a nice neighborhood, so package thievery doesn’t really occur (knock on wood). Couriers typically take a picture to confirm the delivery, but for this instance there was no picture! The only explanation is… well, bottom line is the package is missing.
In such situations, Amazon asks customers to check with neighbors to see if the package got delivered to them by mistake. Hope you’re on friendly terms with your next doors! If that returns unfruitful, the customer is then to wait 48 hours. Because apparently. couriers sometimes will mark a package as delivered, but will actually make the delivery on a different day (USPS has knack for this, according to Reddit). Only after 48 hours should the customer contact Amazon support.
If the courier is third-party (UPS, Fed-ex, DHL, etc), customers can and should contact them about the missing package that was marked delivered. In my case, the courier was Amazon (affiliate, probably), so nothing to do but wait the two days.
To Amazon’s credit, I was able to get a refund after a quick word with support chat. I was surprised at how easy it was, given it was about $160 worth of stuff. The fact that I’ve not once before this contested a missing package probably helped to grease things. I’m obviously not trying to scam Amazon here.
Legends.