Backup — Blog — Healy Chen

Back your ass up

As an IT support monkey, one of the worst parts of the job is having to tell the customer their data is gone. Even when the data loss is through no faults of my own (of which sadly I have done once), the empath in me feels tremendous guilt for delivering the final negative verdict to the hopeful customer. Obviously, no one likes to hear bad news. If you’re the people-pleasing type (that’s me), you want to avoid being the messenger at all costs.

Friendly reminder: have backups of your digital life. A single point of failure can indeed fail at anytime, sometimes with no one to blame but god.

It’s frustrating when I am unable to book plane tickets via the Chase travel portal. (I want to use my credit card points, and get 5X back on the purchase, obviously.) Apparently, the portal might not show all available seating configurations, or that particular flight at all. Of course, the safest option is always to book directly with the airline, but then I would be losing out on precious reward points. Not in this economy! At least for me, I’ve never had an issue in all the years booking stuff through the Chase travel portal.

Due to the ticket unavailability on the portal, I had to book my fight directly with China Southern Airlines. Their website looks like it barely made it out of Web 1.0 era design language. I guess it’s easier to manage the backend when the frontend isn’t fancifully full of code. But who cares about shiny coats of paint so long as a website functions correctly. After a bit of clunkiness, I was able to book my ticket for the 2025 trip back home to China.

Instead of getting back 5% on my thousands of dollar, I have to settle for 2%. Very sad!

Always be backing up

My housemates have gone on vacation, so I am the only person currently occupying the home. Typically when I leave the house for work or whatever, I don’t take my keys. The entry door uses a keypad for locking - the key serves as a backup. I figured if there’s ever the slight chance the keypad stops working, I can always contact my housemates to come to the rescue.

Can’t do that anymore when they’re both on vacation! Therefore I’ve been taking the door keys with me, just in case. Technology is only as great as the backup plan for when it (inevitably?) fails. I simply cannot trust it completely to do its job every single time, without failure. The only time the good ole key and tumbler setup have stranded me is when I’ve misplaced the key. Batteries never run out on analog.

Obviously there’s a huge convenience factor to a keypad lock. And on most days I enjoy that convenience immensely. Just like the ATM at a bank branch: it’s great to be able to get stuff done without having to talk to a live person. However, I would never trust the ATM for a depositing a huge amount of cash. One misstep with the inner mechanicals - that I have zero control over - and that money is gone forever. This is especially true for ATMs that are not inside a bank building: who are you going to call while your cash is stuck in limbo?

Technology makes life fantastically convenient, but I think the point here is you have to be smart and cover your ass. My work in I.T. exposes me to catastrophic failure often enough. You can turn on your computer one day to find it utterly unresponsive. I sure hope you’ve had a consistent backup plan in place for your data!